Arizona Overland Express  -  Delivers Exact, Fast & Friendly - Or it's FREE!

 

 

 

 

 

 

Volume III

 

               Happy                  New Year!       

Our hopes and aspirations for 2003:

This year we are resolved to actively increase business by taking an overwhelming positive approach. By renewing our emphasis on service, and creatively marketing, we will boost the overall business.

We have reflected on the areas where we felt that we "missed the mark" as it pertained to servicing issues, and have implemented strategies to head them off. As always we are committed to meeting and exceeding deadline expectations, communicating questions and/or problems, and simply servicing with a friendly smile.

In the past we have primarily relied on unsolicited referrals to perpetuate new clientele, feeling that we were "a hidden treasure" for only those that knew or stumbled upon us.  This has worked great in the past, except that by efficiently improving systems and investing in new technology, we can handle and also want more work to beat rising operating costs.  Therefore, we are on a quest to obtain more business. This quarterly newsletter, signage on the drivers vehicles, and directory advertising are some of the things that we’re working on, yet we are looking for more creative ideas too (if you have some please call or email us at plot@azoverlandblueprint.com), the more unconventional the better. Also if you’re pleased with our service or just like the simplicity of our on-line ordering system, please tell others about us.

Through these efforts we are doing our miniscule part to help stir the local economy and with this refreshing optimistic approach we look forward to a better 2003, and are hopeful that it’s contagious.  


 

Our hours of operation are 8:00 am - 5:00 pm Monday thru Friday.  Except major holidays. 

Telephone
602-224-9971
FAX
602-954-7789
Postal address
3301 N. 24th Street
          Phoenix, AZ  85016
Web address & Electronic mail
www.azoverlandblueprint.com
plot@azoverlandblueprint.com

 


 

Have You Heard?

  • We are now doing PERSONALIZED WALL CALENDARS, Display Your Own Different Picture Each & Every Month!  Simply, Provide 13 Pictures Of The Kids, Grandchildren, Pets, Etc. And We'll Do The Rest!  Only $17.50 Per Calendar.

  • We are now proud to offer, Color Laser Scans & Fiery output (images sent to or taken from the computer).

  • We have worked out a deal to get discounted new ink jet and recharged toner cartridges.  

 

 

 

 

How's the Economy?

Here’s our spin on what’s going on in the local economy based on what we hear and see in our small business, of which a strong percentage of our customers consist of those in the construction related industry. Contrary to a weak December, for which we attribute to the holidays, we’re the most optimistic we’ve been for some time. For months we’ve heard that the New Year will be brighter and more positive, 2003 is said to be; "The beginning of the Recovery period".

 

 

     A Word From  "Inside the Shop"

 
Arizona Overland Express                            
              Exact, Fast & Friendly - Or It's FREE             
      Great Rates & On time For Over 15 Years         
          Your delivery is done right EVERY TIME!          
             Ask About Our FREE Delivery Bonus           
    Delivered Today, Tomorrow & We Do Routes      
Order On-Line at www.azoverlandblueprint.com
3301 N. 24th St.-------------------------------602-224-9971

Win FREE Deliveries!

 Provide us with the most unique & workable marketing idea!  Offer ends soon, so submit ideas today to plot@azoverlandblueprint.com !  There is no limit to how many ideas, you may submit, so continue to send them in!!!

A large Courier service recently contacted me and asked, "Would you be interested in selling your business?"

I have two standard answers for this question depending on the kind of day I’m having.

If it’s a good day; I say, "Sure, I’d sell if the deal is fair!"

The thing about fairness is that it should be that, for both sides, and in this case it wasn’t. Fortunately, I have experience in evaluating the value of businesses and in buying and selling them. So I didn’t go for their cleverly presented plan, though I could certainly see how one might fall victim, and get robbed. If you get to a point whereby you’re considering the sale of your business, I highly recommend that you retain someone who has experience in these types of transactions.

Today, in most industries, consolidation is vastly taking place. The big companies are getting bigger and the smaller ones are getting squeezed out. Obtaining some of a larger competitors’ clients as well as being a successful company increases the chances of being sought-out for acquisition, so it was certainly nice for us to be noticed.

In case you were wondering.  If I’m not having such a good day, my response to the above question is; "How much am I going to have to pay you to take it?"

 

The Business "Concierge"!

So you need someone to do something for you, whether it’s someone to provide a service; to help with taxes or banking, sell your home or business, help you after you’ve been hurt or wronged, or to help with medical or insurance matters. Perhaps it’s someone to do repair work, to do some drawing or construction, or to help find something, or to answer a question, or…(I could go on and on.).

Even though it may not be the business I’m in, I’m often asked, "Do you know someone who can…(any of the above)?"

Most of the time I do have someone to refer, and it seems that they get taken better care of, just because they were referred.

There’s a real nice feeling obtained when putting people together to do business. I enjoy being thought of and looked at as a resource and as an asset. It helps me too to be more networked. It’s especially nice to have helped and be appreciated by both of the people that were introduced.

We commonly refer people to restaurants or to see a particular movie. Why? Because we want them to share in the enjoyment that we had had. This is a genuinely selfless act that gives little or no gratification. The face-less proprietor of the eating establishment and Movie Theater (as well as the producers, et al) shall gain, financially. So why is it so much easier to give the restaurant and movie referral, as opposed to that of other businesses that will appreciate it? Maybe it’s just different; nevertheless, for me, there’s certainly more to gain all around from the later.


 Arizona Overland Blueprint
 
 Is a Full Service Reprographics Shop Offering
Blueline / Blackline / Sepia
Presentation Blackline
Bond / Vellum / Mylar
Plotting
Scanning
Enlargement / Reduction
Foam Mounting
Sticky Backs / Transparencies
Spec. Books
Color Copying
Laminating
Business Cards
Drafting, Engineering & Paper Supplies
Statewide Courier Service
And More...
 Fast Pick-Up & Delivery
 3301 N. 24th St.-----------------------602-224-9971

You Must Be Joking!

This is a true story that recently happened to us!

A young man walks into our shop, inquiring about a job. He is given an application at a time when we were all busy. He completes the application and presumably leaves it on the counter.
After a short while we realize that he had left. Also, that we were missing our base radio/phone, our main source of communication with our drivers.
The job application had his name, address, phone and social security numbers, etc. When the police arrived, it was revealed that this was a violation of his parole. Needless to say his embarrassed Mother returned the unit.
No, we didn’t hire him, but we think he’s now working for one of our competitors.